Terms of Service

2.1 Satellite Imagery and GIS Data Services

Core Services:

• KOMPSAT satellite imagery procurement and delivery
• Custom GIS data products and analysis
• Geospatial consulting and project support
• Technical specifications and feasibility assessments
• Data processing and format conversion

Partnership Services:

• Access to KOMPSAT satellite imagery from SI Imaging Services (SIIS)
• Coordination with international satellite data providers
• Archive and new acquisition satellite imagery
• Custom tasking and priority acquisition services

2.2 Educational and Training Services

Webinar Programs:

• Live educational webinars on satellite imagery applications
• Industry-specific training sessions
• Technical workshops and demonstrations
• Q&A sessions and expert consultations

Educational Resources:

• Technical documentation and user guides
• Case studies and application examples
• Industry reports and market analysis
• Best practices and methodology guidance

2.3 Digital Platform Services

Website Services:

• Online service request and ordering system
• Sample imagery downloads and previews
• Account management and project tracking
• Customer support and technical assistance

3.1 Information Requirements

Service Request Standards:

• Provide accurate and complete information in all forms
• Use legitimate business or professional contact details
• Specify intended use and project requirements clearly
• Comply with applicable export control regulations

Information Accuracy:

• Ensure all submitted information is current and accurate
• Notify us promptly of any changes to project requirements
• Provide complete technical specifications for optimal service delivery
• Maintain professional standards in all communications

3.2 Communication Security

Your Responsibilities:

• Use secure communication methods for sensitive project information
• Verify email communications from GGIL before responding
• Report any suspicious communications claiming to be from GGIL
• Protect confidential project details from unauthorized disclosure

Our Security Measures:

• Implement appropriate safeguards for submitted information
• Use secure channels for sensitive project communications
• Maintain confidentiality of client project information
• Provide secure delivery methods for data products

4.1 Acceptable Use

Permitted Activities:

• Request satellite imagery for legitimate business purposes
• Participate in educational webinars and training programs
• Download sample materials for evaluation and demonstration
• Contact customer support for technical assistance

Professional Standards:

• Use services in accordance with industry best practices
• Respect intellectual property rights of all parties
• Maintain professional conduct in all interactions
• Comply with applicable laws and regulations

4.2 Prohibited Activities

Prohibited Activities:

• Submit false or misleading information in service requests
• Use services for illegal activities or unauthorized purposes
• Interfere with system operations or disrupt service delivery
• Attempt to circumvent security measures or access restrictions
• Reverse engineer, copy, or redistribute proprietary content
• Violate export control laws or trade compliance regulations

Consequences:

• Refusal to process service requests
• Suspension of service delivery
• Legal action for damages and breach of contract
• Cooperation with law enforcement investigations

5.1 GGIL Proprietary Content

Our Intellectual Property:

• Website design, content, and functionality
• Proprietary methodologies and technical processes
• Training materials, presentations, and educational content
• Business processes, workflows, and operational procedures
• Trademarks, service marks, and brand elements
• Any improvements, modifications, adaptations, or derivative works thereof

Your Obligations:

• Respect and comply with all copyright and trademark notices and other intellectual property notices
• Obtain written permission before using our proprietary content or materials
• Provide appropriate attribution when required
• Refrain from copying, modifying, or distributing protected materials
• Not claim ownership or authorship of our proprietary works
• Not use our intellectual property in any manner likely to cause confusion, misrepresentation, or damage to our brand
• Any unauthorized use of our intellectual property shall entitle us to seek equitable relief (including injunctions) and damages under applicable law, in addition to any contractual remedies

5.2 Third-Party Content

Partner Intellectual Property:

• SIIS and KOMPSAT satellite imagery rights
• Third-party software, tools, and platform integrations
• External educational materials and reference resources
• Industry publications and research content

Compliance Requirements:

• Observe all third-party licensing terms and conditions
• Respect attribution requirements and usage restrictions
• Comply with export control and redistribution limitations
• Seek appropriate permissions for commercial use

5.3 User-Generated Content

Your Content Rights:

• Retain ownership of materials you create and submit
• Grant GGIL limited license to process and deliver services
• Maintain responsibility for accuracy and legal compliance
• Control distribution and usage rights for your content

Our Usage Rights:

• Process your content to deliver requested services
• Share with partners as necessary for service fulfillment
• Store and backup content for business continuity
• Use aggregated, anonymized data for service improvement
• GGIL shall not be liable for any User Content that is inaccurate, unlawful, or infringes third-party rights, and the user shall indemnify GGIL against any claims arising from such content

6.1 Fees and Pricing

Service Fees:

• Satellite imagery pricing based on area, resolution, and delivery timeline
• Educational program fees as specified in registration materials
• Custom consulting services billed at agreed hourly or project rates
• Additional services and expedited delivery subject to supplemental charges

Payment Methods:

• Bank transfer and wire payment for large orders
• Credit card payment for smaller transactions
• Invoice payment terms for established business accounts
• Alternative payment methods subject to mutual agreement

6.2 Payment Terms

Standard Terms:

• Payment due within 30 days of invoice date unless otherwise specified
• Advance payment required for new customers and large orders
• Late payment subject to interest charges and service restrictions
• Disputed charges must be raised within 60 days of invoice

Refund Policy:

• Cancelled orders subject to cancellation fees and partner commitments
• Service quality issues addressed through remediation before refunds
• Educational program cancellations subject to advance notice requirements
• Custom services refunded only for non-delivery or material breach

7.1 Delivery Commitments

Standard Delivery:

• Archive satellite imagery: 24-48 hours after order confirmation
• New acquisition imagery: 3-14 days depending on satellite availability
• Custom data processing: As specified in project agreement
• Educational materials: Immediate access upon registration

Delivery Methods:

• Secure download links for digital products
• Cloud storage access for large datasets
• Physical media delivery for specialized requirements
• API access for automated data retrieval

7.2 Service Level Standards

Quality Commitments:

• Satellite imagery delivered according to specified technical parameters
• Educational content maintained to professional industry standards
• Customer support response within 24 hours during business days
• System uptime maintained at 99% availability excluding scheduled maintenance

Performance Monitoring:

• Regular quality assurance reviews and customer satisfaction surveys
• Technical performance monitoring and improvement initiatives
• Service delivery tracking and reporting procedures
• Continuous improvement based on user feedback and industry developments

8.1 Service Limitations

Inherent Limitations:

• Satellite imagery subject to weather conditions and technical constraints
• Third-party service dependencies may affect delivery timelines
• Technical specifications limited by satellite sensor capabilities
• Educational content reflects current industry knowledge and practices

Disclaimers:

• Services provided "as is" without warranty of merchantability or fitness
• No guarantee of specific outcomes or business results
• Weather and technical factors may affect satellite imagery quality
• Educational programs provide general guidance, not specific professional advice

8.2 Liability Limitations

Maximum Liability:

• Total liability limited to fees paid for specific affected services
• No liability for indirect, consequential, or speculative damages
• No responsibility for business interruption or lost profits
• Force majeure events exclude GGIL from performance obligations

Exceptions:

• Liability limitations do not apply to gross negligence or willful misconduct
• Data protection violations subject to applicable regulatory penalties
• Intellectual property infringement claims handled separately
• Personal injury or property damage not subject to limitations

9.1 Regulatory Framework

Applicable Export Controls: KOMPSAT satellite imagery is subject to multiple export control regulations that apply to all users.

Primary Regulations:

• Republic of Korea Export Controls: KOMPSAT satellites are Korean government assets operated by KARI, subject to Korean Ministry of Trade, Industry and Energy (MOTIE) regulations
• International Traffic in Arms Regulations (ITAR): KOMPSAT satellites contain U.S.-origin components, making ITAR compliance mandatory for all imagery distribution and use
• Kenya Regulations: Compliance with Kenya Data Protection Act and trade regulations
• International Sanctions: United Nations, African Union, and other international treaty obligations

Legal Basis: Distribution of KOMPSAT satellite imagery requires compliance with multiple regulatory frameworks as established by the satellite operators and relevant government authorities.

9.2 End-User License Agreement (EULA) Requirement

Mandatory EULA Signature: All clients must sign an End-User License Agreement (EULA) before receiving KOMPSAT satellite imagery products. This is a standard industry requirement for satellite imagery distribution.

EULA Requirements:

• Covers export control compliance obligations
• Specifies permitted uses and redistribution restrictions
• Includes copyright attribution requirements
• Contains legal liability and indemnification clauses

EULA Process: Before receiving KOMPSAT imagery, you must sign an End-User License Agreement. GGIL will provide and explain the EULA, with particular focus on export control requirements, to ensure you understand your obligations.

Copyright Attribution Required: All KOMPSAT imagery use must include: "© Korea Aerospace Research Institute (KARI). Distributed by SI Imaging Services (SIIS) through GGIL."

9.3 Restricted Destinations and Entities

Comprehensively Embargoed Countries: Virtually all transactions prohibited without specific government licenses:

• Cuba
• Iran
• North Korea
• Syria
• Crimea, Donetsk, and Luhansk regions of Ukraine

Countries with Targeted Sanctions: Specific restrictions on certain activities and entities:

• Russia (significantly expanded sanctions since 2022)
• Belarus
• Venezuela
• Myanmar (Burma)

Additional Restricted Destinations: Countries subject to various international restrictions:

• Afghanistan
• Central African Republic
• Democratic Republic of the Congo
• Lebanon
• Libya
• Somalia
• Sudan
• South Sudan
• Yemen
• Zimbabwe

Specially Designated Nationals (SDN) List:

• All transactions screened against OFAC SDN List (17,000+ restricted individuals and entities worldwide)
• Restrictions apply regardless of entity location
• Includes persons and organizations connected with sanctions targets

9.4 Restricted Uses and Applications

Prohibited End Uses:

• Military or defense-related activities without appropriate licenses
• Intelligence gathering or surveillance without legal authorization
• Activities supporting sanctioned entities or prohibited destinations
• Use in violation of international law or human rights principles

High-Risk Applications Requiring Approval:

• Defense and security operations
• Critical infrastructure monitoring in sensitive regions
• Government intelligence or law enforcement applications
• Border security and military reconnaissance

Special Approval for L1A Products: Level 1A (raw, unprocessed) imagery requires additional export approvals and may be restricted for certain destinations or applications.

9.5 User Certifications and Obligations

User Certifications: By accepting these terms and ordering satellite imagery, you certify that:

• You are not located in or affiliated with restricted destinations
• You are not on any SDN or restricted party list
• Your intended use complies with applicable Korean export regulations, ITAR, Kenya laws, and international sanctions
• You will not share data with prohibited parties or for restricted uses
• You will maintain appropriate records for compliance verification (5-year minimum retention)
• You will obtain necessary licenses for any restricted applications

Ongoing Compliance:

• Notify GGIL immediately if circumstances change affecting export compliance
• Provide end-user information and intended applications truthfully
• Cooperate with compliance audits or government inquiries
• Report suspected violations or diversion attempts

9.6 Geographic Restrictions

Sensitive Locations:

• Certain countries and regions subject to enhanced scrutiny
• Government approval may be required for sensitive locations
• Partner agreements may impose additional restrictions
• Critical infrastructure areas subject to special licensing

9.7 Compliance Consequences

User Violations Result In:

• Immediate termination of your license and data access rights
• Obligation to destroy or return all satellite imagery immediately
• Loss of future service eligibility with GGIL and partner providers
• Referral to appropriate government enforcement authorities
• Financial penalties under Korean, U.S., Kenya, and international export control laws
• Potential criminal prosecution for willful or repeated violations
• Industry reporting and reputational consequences

Your Indemnification Obligation: You agree to defend, indemnify, and hold harmless GGIL, SIIS, and KARI from any and all liability, claims, damages, and costs (including legal fees) arising from your export control violations, including situations where you fail to provide accurate end-user information or obtain required EULA signatures.

9.8 Compliance Support

GGIL Assistance:

• Export control screening for all orders
• EULA delivery and explanation services
• Guidance on licensing requirements
• Compliance documentation support
• Regular updates on regulatory changes

Additional Resources:

• Korean MOTIE export control guidance
• OFAC sanctions screening tools
• UN sanctions monitoring resources
• Industry compliance best practices

10.1 Privacy Compliance

Data Handling:

• Personal information processed according to our Privacy Policy
• Client data protected with appropriate technical and organizational measures
• Cross-border transfers conducted with adequate safeguards
• Data retention limited to business and legal requirements

User Rights:

• Access, correct, and delete personal information as legally permitted
• Object to processing and withdraw consent for marketing communications
• Receive data portability and transparency about processing activities
• File complaints with relevant data protection authorities

10.2 Confidentiality

Business Information:

• Treat client project information and technical specifications as confidential
• Protect commercial terms and business relationships from disclosure
• Maintain appropriate confidentiality agreements with staff and partners
• Use client information only for service delivery and support purposes

11.1 Educational Program Participation

Registration Requirements:

• Provide accurate and complete information for registration and communication
• Comply with professional conduct standards during events
• Respect intellectual property rights of presenters, facilitators and participants
• Maintain confidentiality of proprietary or sensitive information shared during sessions

Participation Rights:

• Access educational content and materials provided during sessions
• Participate in Q&A, polls, and interactive activities
• Receive recordings and supplemental materials as specified
• Request technical support for platform access and participation
• Acknowledge that GGIL is not liable for interruptions or failures caused by third-party platforms or participant's connectivity

11.2 Recording and Content Usage

Recording Consent:

• Registration and participation constitutes consent to recording and content capture
• Recordings may be used for training, marketing, and educational purposes, provided that participants are not misrepresented or confidential information disclosed
• Participant images and voices may appear in promotional materials
• Opt-out options available prior to or during sessions for those who do not wish to be recorded

Content Rights:

• GGIL retains rights, title and interest to educational content and presentation materials
• Participants may use information for internal business purposes
• Redistribution, reproduction or commercial use of any content requires GGIL's prior written permission
• Attribution required for public use of information or insights

12.1 Service Rights

Client Rights:

• Cancel pending service requests with 30 days' notice
• Request service modifications before delivery begins, subject to mutual agreement on scope, timelines, and fees
• Discontinue use of website and services at any time, without prejudice to obligations accrued before discontinuance
• Request deletion of submitted information subject to legal, regulatory, and contractual retention requirements

GGIL Rights:

• Refuse service requests that violate these terms, applicable laws, or third-party rights
• Suspend service delivery for non-payment with 30 days' notice
• Terminate service relationships for material breach of terms
• Emergency suspension for security threats or legal compliance issues

12.2 Post-Service Obligations

Client Obligations:

• Pay all outstanding fees for services delivered up to the date of termination or discontinuance
• Comply with ongoing data usage and confidentiality requirements
• Return or cease use of proprietary materials as requested
• Honor intellectual property and export control obligations

GGIL Obligations:

• Complete delivery of paid services unless terminated for cause
• Maintain confidentiality of client information per retention policies
• Provide reasonable transition assistance where appropriate
• Process applicable refunds according to stated policies

13.1 Informal Resolution

Initial Process:

• Direct communication with account manager or customer service
• Good faith negotiation within 30 days of dispute notification
• Escalation to senior management for unresolved issues
• Documentation of dispute details and resolution attempts

13.2 Formal Resolution

Mediation:

• Binding mediation through recognized mediation service in Kenya
• Costs shared equally between parties unless otherwise agreed
• Confidential process with professionally qualified mediators
• Good faith participation required from all parties

Arbitration:

• Final binding arbitration if mediation unsuccessful
• Arbitration conducted in Nairobi, Kenya under Kenya Arbitration Act
• Single arbitrator selected through mutual agreement or arbitration service
• Limited appeal rights according to applicable arbitration rules

13.3 Jurisdiction and Governing Law

Legal Framework:

• Agreement governed by laws of Kenya
• Kenya courts have exclusive jurisdiction for legal proceedings
• Compliance with applicable international treaties and conventions
• Recognition of foreign judgments according to Kenya law

14.1 Force Majeure Events

Qualifying Events:

• Natural disasters, extreme weather, and environmental catastrophes
• Government actions, regulations, and legal restrictions
• War, terrorism, civil unrest, and security threats
• Technical failures, cyber-attacks, and infrastructure disruptions
• Pandemic, epidemic, and public health emergencies
• Satellite failures, launch delays, and space-related incidents

Effect on Performance:

• Suspension of performance obligations during force majeure events
• Extension of delivery timelines for affected services
• No liability for delays or non-performance caused by qualifying events
• Reasonable efforts to minimize impact and maintain communication

14.2 Mitigation and Communication

Response Procedures:

• Prompt notification of force majeure events and expected impact
• Regular updates on status, duration, and resolution efforts
• Alternative service options and workaround solutions when available
• Adjustment of terms and timelines to accommodate circumstances

15.1 Terms Updates

Update Process:

• Review and update terms annually or as law or business requirements change
• Notification of material changes through email and website announcements with 30 days' notice
• Effective date specified for new terms and transition period
• Continued service use constitutes acceptance of updated terms

User Options:

• Review changes and contact customer service with questions or concerns
• Discontinue services if in disagreement with updated terms, subject to payment for services already rendered
• Request clarification or discussion of specific provisions
• Maintain existing rights for services already ordered or delivered

15.2 Service Changes

Service Evolution:

• New features and capabilities added to enhance service delivery
• Discontinued services phased out with 30 days' advance notice
• Price adjustments communicated with 30 days' advance warning
• Technical improvements implemented to maintain service quality

16.1 Complete Agreement

Document Relationship:

• These Terms, together with Privacy Policy and Data Usage Terms, constitute complete agreement
• Supersedes all prior negotiations, agreements, and understandings
• Written modifications require signed agreement by authorized representatives
• Electronic acceptance through website constitutes binding agreement

16.2 Severability

Invalid Provisions:

• Invalid or unenforceable provisions do not affect validity of remaining terms
• Court interpretation and modification to achieve intended legal effect
• Substitution of valid provisions with similar intent and effect
• Continued operation of agreement with modified provisions

17.1 General Contact Information

All Inquiries:

• Email: info@geosurveysandgeospatialinfo.co.ke
• Phone: 020 765 0202
• Business Hours: Monday-Friday, 8:00 AM - 5:00 PM (EAT)
• Response Time: Within 48 hours during business days

Mailing Address:

• Geosurveys & Geospatial Information Limited (GGIL)
• Flamingo Tower, Upper Hill
• Nairobi, Kenya

17.2 Specialized Support

For urgent technical issues or service delivery concerns:

• Use the same contact information above
• Mark emails as "URGENT" in subject line
• Specify the nature of your request for faster routing

Legal and compliance matters:

• Use general contact information
• Clearly identify legal/compliance nature of inquiry
• Allow additional time for specialized response